Terms of Service

Last Updated: October 20, 2026

1. Overview

Welcome to Urbangentle. Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to Urbangentle.

Urbangentle operates this online store and website, including all related information, content, features, products, and services, to provide customers with a convenient online shopping experience.

These Terms of Service, together with any policies referenced herein, explain the terms and conditions that apply when you access our website, browse our products, or make a purchase.

By accessing our website or purchasing from us, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or services.

2. Eligibility and Use of Our Website

By using this website, you confirm that you are legally permitted to enter into a binding agreement under the laws applicable to you.

You agree to use our website only for lawful purposes and in accordance with these Terms of Service.

You must not:

• Use our website for fraudulent, unlawful, or unauthorized purposes.

• Interfere with the operation, security, or functionality of our website.

• Attempt to gain unauthorized access to our systems or other customers' information.

• Submit false, misleading, or fraudulent order information.

• Use our website in a manner that violates applicable laws or the rights of others.

We reserve the right to restrict access to our website when reasonably necessary to protect our business, customers, or website operations, subject to applicable law.

3. Products and Product Information

Urbangentle offers men's fashion products intended to complement everyday wardrobes.

We make reasonable efforts to display accurate product descriptions, images, colors, sizes, prices, and other product details. However, colors may appear differently depending on your screen, device settings, and display technology.

Product images are provided to illustrate the products. Minor variations in appearance, measurements, materials, or packaging may occur where accurately disclosed and permitted by applicable law.

Please review the product description, sizing information, available options, and other relevant details before placing an order.

If a product description contains an error or a product becomes unavailable, we will take reasonable steps to address the issue in accordance with applicable law.

4. Pricing and Payment

All prices on our website are displayed in US dollars (USD) unless otherwise stated.

We reserve the right to update product prices, promotions, and availability at any time. Changes will not affect orders that have already been accepted, except where a correction or other action is legally permitted.

Applicable taxes, shipping charges, and other fees, if any, will be displayed at checkout before you complete your purchase.

We accept the payment methods displayed at checkout. Payments must be successfully authorized and processed before orders can proceed to fulfillment.

For additional details, please review our Payment Policy.

5. Orders and Order Acceptance

Placing an order constitutes an offer to purchase the selected products under the applicable terms.

After you place an order, you may receive an order confirmation email. Receipt of this email confirms that your order details have been received; it does not necessarily mean that the order has been finally accepted or shipped.

We reserve the right to decline, cancel, or limit orders when reasonably necessary, including in cases involving suspected fraud, payment authorization problems, product unavailability, material pricing errors, or other legitimate operational reasons, subject to applicable law.

If we cancel an order after payment has been collected, we will arrange an appropriate refund for the canceled items and any associated charges that must be refunded.

Please ensure that your contact details, billing information, and shipping address are accurate when placing an order.

6. Shipping and Delivery

Urbangentle currently ships to addresses within the United States.

We offer free standard shipping on US orders, with no minimum purchase requirement, according to our Shipping Policy.

Orders are generally processed within 1–3 business days after payment confirmation. Standard delivery typically takes 5–8 business days after shipment.

For shipping purposes, business days are Monday through Friday, excluding applicable US public holidays. Saturdays and Sundays are not business days.

Delivery estimates are not guarantees. Delays may occur due to carrier operations, weather, public holidays, or other circumstances beyond our reasonable control.

Please refer to our Shipping Policy for further information about order processing, tracking, shipping delays, and delivery issues.

7. Returns and Refunds

We want customers to have a clear understanding of their return options.

Eligible purchases may be returned within 30 days of delivery, subject to the conditions and exclusions described in our Return and Refund Policy.

Items must satisfy the applicable return eligibility requirements. Return shipping costs, refund processing, damaged or incorrect items, and exchanges are handled according to that policy.

Please review our Return and Refund Policy before purchasing if you have questions about eligibility or the return process.

Nothing in these Terms of Service limits any consumer rights that cannot legally be excluded or restricted.

8. Promotions and Discounts

From time to time, we may offer promotional prices, discount codes, or other special offers.

Promotions may be subject to additional conditions, eligibility requirements, expiration dates, or product exclusions. Any material conditions will be communicated with the applicable offer.

Unless expressly stated otherwise, promotions cannot be combined with other offers and have no cash value.

We reserve the right to correct promotional errors or discontinue an offer as permitted by applicable law. Changes will not improperly remove rights already established under an accepted order.

9. Intellectual Property

All content on this website, including text, graphics, logos, design elements, photographs, and other materials, is owned by or used with permission by the relevant rights holders.

You may access and use website content for personal, non-commercial shopping purposes.

You may not copy, reproduce, distribute, modify, publish, or commercially exploit website content without the appropriate authorization, except where permitted by law.

All trademarks, brand names, and other intellectual property remain the property of their respective owners.

10. Third-Party Services and Links

Our website may use third-party services or contain links to external websites, including payment processors, shipping providers, and other service providers.

We do not control all third-party websites or services and are not responsible for their independent content, policies, or practices.

Your use of third-party services may be subject to their own terms and privacy policies. We encourage you to review those terms before using such services.

This section does not exclude responsibility where applicable law requires otherwise.

11. Privacy and Personal Information

We handle personal information in accordance with our Privacy Policy and applicable privacy laws.

Information provided during browsing, checkout, or customer support may be used for purposes such as processing orders, arranging delivery, communicating with customers, providing support, and meeting legal obligations.

Please review our Privacy Policy to understand how personal information is collected, used, and protected.

12. Errors, Inaccuracies, and Omissions

Occasionally, website content may contain typographical errors, inaccuracies, or omissions relating to product details, prices, promotions, shipping charges, estimated delivery times, or availability.

We reserve the right to correct errors and update information as permitted by applicable law.

If a material error affects an order, we will take reasonable steps to contact the customer and provide an appropriate resolution.

13. Disclaimer of Warranties

To the extent permitted by applicable law, our website and its content are provided on an “as available” and “as presented” basis.

We do not guarantee uninterrupted website access, error-free operation, or the continuous availability of every product.

Nothing in this section excludes or limits any warranties, consumer protections, or other rights that cannot legally be excluded or limited.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Urbangentle and its operators will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services where such liability may lawfully be excluded.

Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable statutory consumer rights.

15. Indemnification

To the extent permitted by applicable law, you agree not to misuse our website or violate these Terms of Service in a manner that causes legally recoverable losses to Urbangentle or its operators.

Nothing in this section requires you to indemnify us for losses resulting from our own unlawful conduct or any matter for which such indemnification cannot legally be required.

16. Governing Law

These Terms of Service are subject to the applicable laws of the relevant jurisdiction, without overriding any mandatory consumer protection laws that apply to your purchase.

Nothing in these terms prevents consumers from exercising rights available to them under applicable law.

17. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business practices, website operations, or legal requirements.

Updates will be published on this page with a revised “Last Updated” date.

Your use of our website after updated terms are published constitutes acceptance only to the extent recognized under applicable law. Any mandatory notice or consent requirements will be respected.

18. Contact Information

If you have questions about these Terms of Service, please contact us.

Store Name: Urbangentle
Legal Business Name: Satinstones LLC
Email: support@urbangentle.com
Phone: +1 (505) 528-8695

Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time (MT)
Business Days: Monday–Friday

Business Address:

Satinstones LLC
1209 Mountain Road Pl NE, Suite R
Albuquerque, NM 87110
United States

Thank you for shopping with Urbangentle.