Urbangentle – Shipping Policy

Last Updated: October 20, 2026

At Urbangentle, we aim to provide a smooth and reliable shopping experience. This Shipping Policy explains our order processing times, shipping costs, estimated delivery times, and tracking procedures for orders placed through our website.

1. Shipping Locations

Urbangentle currently ships to addresses within the United States. We do not currently offer international shipping outside the United States.

2. Shipping Costs

We offer free standard shipping on all US orders, with no minimum purchase requirement.

Any available shipping options or additional charges will be clearly displayed at checkout before you complete your purchase.

3. Order Processing Time and Cut-Off Time

Orders are generally processed within 1–3 business days after payment confirmation.

Order Cut-Off Time: 5:00 PM Mountain Time (MT), Monday through Friday.

• Orders placed before 5:00 PM MT, Monday through Friday, will begin processing the same business day, subject to payment confirmation and order verification.

• Orders placed after 5:00 PM MT will begin processing on the next business day.

• Orders placed on Saturdays, Sundays, or applicable US public holidays will begin processing on the next business day.

Business days are Monday through Friday, excluding applicable US public holidays. Saturdays and Sundays are not business days.

Order processing includes payment confirmation, order verification, and preparation for shipment. The same-day processing rule refers to the start of processing, not necessarily shipment or dispatch.

4. Estimated Delivery Time

After an order has been processed and shipped, standard delivery typically takes 5–8 business days.

The estimated total time from order placement to delivery is approximately 6–11 business days, excluding Saturdays, Sundays, and applicable public holidays.

Delivery times are estimates and may vary depending on the destination, carrier operations, weather conditions, and other circumstances beyond our control.

5. Order Tracking

When tracking information becomes available, we will send a shipping confirmation email to the email address provided at checkout.

Please allow time for the carrier's tracking system to update after dispatch. If you have not received tracking information within a reasonable period after your order ships, contact our customer support team for assistance.

6. Shipping Delays

Delays may occasionally occur due to severe weather, carrier disruptions, public holidays, high shipping volumes, incorrect delivery information, or other unforeseen circumstances.

If your order appears delayed beyond the estimated delivery window, please contact us so we can help review its status.

7. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

8. Lost, Missing, or Delivered but Not Received Packages

If tracking indicates that your package has been delivered but you have not received it, please check your delivery location and any carrier delivery notices. You may also contact the shipping carrier for additional information.

If the package remains missing, contact our customer support team so we can review the situation and discuss the available next steps.

9. Split Shipments

Depending on product availability and fulfillment arrangements, items in a single order may occasionally ship separately. Tracking information will be provided for each shipment when available.

10. Contact Information

Store Name: Urbangentle
Legal Business Name: Satinstones LLC
Email: support@urbangentle.com
Phone: +1 (505) 528-8695
Business Days: Monday–Friday, excluding applicable US public holidays
Customer Support Hours: 9:00 AM–5:00 PM Mountain Time (MT)

Business Address:

Satinstones LLC
1209 Mountain Road Pl NE, Suite R
Albuquerque, NM 87110
United States

11. Policy Updates

Urbangentle may update this Shipping Policy when necessary. Any changes will be published on this page with an updated revision date. We encourage customers to review this policy before placing an order.

Thank you for shopping with Urbangentle.