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Payment Policy

Last Updated: October 20, 2026

At Urbangentle, we aim to provide a secure, convenient, and transparent checkout experience. This Payment Policy explains the payment methods we accept, payment processing, order confirmation, and other payment-related terms for purchases made through our website.

1. Accepted Payment Methods

Urbangentle accepts the payment methods displayed at checkout. Depending on availability, these may include:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Google Pay

  • Apple Pay

Available payment methods may vary depending on your device, browser, location, and payment provider.

2. Payment Currency

All prices on our website are displayed in US dollars (USD) unless otherwise stated.

If you use a payment method associated with an account in another currency, your bank or payment provider may apply currency conversion rates or additional fees. These charges are determined by your financial institution and are your responsibility.

3. Payment Authorization and Processing

Payment must be successfully authorized and processed before an order can be confirmed for fulfillment.

When you place an order, your payment provider may perform authorization and security checks. An order may be delayed or declined if payment authorization fails or additional verification is required.

Urbangentle reserves the right to cancel an order if payment cannot be completed or if a transaction cannot be verified, subject to applicable law.

4. Pricing and Charges

The prices displayed on product pages are the prices applicable at the time of purchase, unless otherwise stated.

Any applicable taxes, shipping charges, discounts, and other fees will be displayed at checkout before you complete your order.

We offer free standard shipping on eligible orders shipped within the United States, as described in our Shipping Policy.

5. Payment Security

Payments are processed through the payment providers available at checkout. Payment information is handled according to the applicable provider's security practices and privacy terms.

Urbangentle does not intentionally store full payment card details on its own systems. Payment processing and the handling of payment information are subject to the security procedures of the payment provider and the applicable platform.

Please ensure that you are using our official website when placing an order.

6. Failed or Declined Payments

If your payment is declined, please verify that:

  • Your payment information is correct.

  • Your card has sufficient available funds or credit.

  • Your card is enabled for online purchases.

  • Your bank or payment provider has not blocked the transaction.

You may try another available payment method or contact your bank for assistance. If the problem continues, contact our customer support team.

7. Order Confirmation

After successfully placing an order, you should receive an order confirmation email containing your order details.

If you do not receive a confirmation email, check your spam or junk folder first. If the email is still missing, contact us to confirm whether your order was placed successfully.

An order confirmation does not limit any rights you may have under applicable consumer protection laws.

8. Refunds and Payment Reversals

Approved refunds will generally be issued to the original payment method used for the purchase.

Refund eligibility, return conditions, and processing times are explained in our Return and Refund Policy. Once a refund has been processed, your bank or payment provider may require additional time to make the funds available.

9. Fraud Prevention

Urbangentle may review transactions to help prevent unauthorized purchases and fraudulent activity.

If a transaction requires additional verification, we may contact you using the information provided with your order. Orders that cannot be verified may be delayed or canceled, subject to applicable law.

10. Contact Information

If you have questions about payments, charges, or order confirmation, please contact us.

Store Name: Urbangentle
Legal Business Name: Satinstones LLC
Email: support@urbangentle.com
Phone: +1 (505) 528-8695
Business Days: Monday–Friday
Customer Support Hours: 9:00 AM–5:00 PM Mountain Time (MT)

Business Address:

Satinstones LLC
1209 Mountain Road Pl NE, Suite R
Albuquerque, NM 87110
United States

11. Policy Updates

Urbangentle may update this Payment Policy when necessary. Any changes will be published on this page with an updated revision date. We encourage customers to review this policy before completing a purchase.

Thank you for shopping with Urbangentle.