Frequently Asked Questions (FAQ)

Welcome to the Urbangentle FAQ page. Here you'll find answers to common questions about our men's fashion products, ordering, payments, shipping, returns, and customer support.

1. About Urbangentle

What is Urbangentle?

Urbangentle is an online men's fashion store offering stylish and versatile clothing and accessories designed to complement everyday wardrobes.

Where does Urbangentle ship?

We currently ship to addresses within the United States. We do not currently offer international shipping outside the United States.

How can I contact Urbangentle?

You can contact our customer support team using the following details:

• Email: support@urbangentle.com

• Phone: +1 (505) 528-8695

• Business Days: Monday–Friday

• Business Hours: 9:00 AM–5:00 PM Mountain Time (MT)

2. Products and Sizing

How do I choose the right size?

Please review the sizing information and product details on the relevant product page before placing your order. If you have questions about a product's fit or measurements, contact our customer support team before purchasing.

Will the product look exactly like the pictures?

We make reasonable efforts to display accurate product images and descriptions. However, colors may appear slightly different depending on your device, screen settings, and display technology. Please refer to the product description for the most relevant product information.

Are product details available before purchasing?

Yes. We encourage customers to review each product page for available sizes, colors, materials, features, and other relevant product information before completing a purchase.

3. Orders and Payments

What payment methods do you accept?

We accept the payment methods available at checkout, which may include Visa, Mastercard, American Express, Discover, Google Pay, and Apple Pay. Availability may vary depending on your device and payment provider.

What currency are your prices displayed in?

Our website prices are displayed in US dollars (USD), unless otherwise stated.

How do I know if my order was placed successfully?

After placing an order, you should receive an order confirmation email at the email address provided during checkout. If you do not receive it, please check your spam or junk folder before contacting us.

Can I cancel or change my order?

Please contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellations once an order has been processed or shipped.

Email: support@urbangentle.com

4. Shipping and Delivery

Do you offer free shipping?

Yes. We offer free standard shipping on all US orders, with no minimum purchase requirement.

How long does order processing take?

Orders are generally processed within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding applicable US public holidays. Saturdays and Sundays are not business days.

How long does shipping take?

Standard delivery typically takes 5–8 business days after shipment. The estimated total time from order placement to delivery is approximately 6–11 business days, excluding weekends and applicable public holidays.

Delivery times are estimates and may vary due to carrier operations, weather, and other unforeseen circumstances.

Will I receive tracking information?

Yes. When tracking information becomes available, we will send a shipping confirmation email to the email address provided at checkout. Please allow time for the carrier's tracking system to update.

What should I do if my order is delayed?

If your order has not arrived within the estimated delivery window, contact us at support@urbangentle.com. We will help review the available tracking information and advise you on the next steps.

What if my tracking says delivered, but I have not received my package?

Check your delivery location, mailbox, and any carrier delivery notices. You may also contact the shipping carrier. If your package remains missing, contact our customer support team for assistance.

5. Returns, Refunds, and Exchanges

What is your return policy?

Eligible purchases may be returned within 30 days of delivery, subject to the eligibility requirements and exclusions in our Return and Refund Policy.

How do I request a return?

Contact support@urbangentle.com with your order number and the reason for your return. Our team will provide instructions on how to proceed. Please wait for return instructions before shipping an item back.

Who pays for return shipping?

For returns due to a change of mind, an incorrect size selection, or no longer wanting an item, the customer is responsible for return shipping costs unless otherwise stated.

If you receive an incorrect or confirmed defective item, contact us for return instructions.

What if I receive a damaged, defective, or incorrect item?

Please contact support@urbangentle.com as soon as possible. Include your order number, a description of the issue, and clear photographs where applicable. We will review the situation and advise you on the available resolution.

How long do refunds take?

After your returned item has been received and inspected, we will notify you whether your refund has been approved. Approved refunds are issued to the original payment method.

Please allow 5–10 business days after refund approval for the refund to be processed and appear in your account. Your bank or payment provider may require additional time.

Do you offer exchanges?

Exchanges may be available depending on product availability. Contact our customer support team to discuss your options. If an exchange is unavailable, you may be able to return the item under our return policy and place a new order.

Still have questions?

Email support@urbangentle.com or call +1 (505) 528-8695, Monday–Friday, 9:00 AM–5:00 PM Mountain Time (MT). You can also read our Shipping Policy and Return and Refund Policy.